Refund and Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. For hygiene reasons, certain items such as perfumes and open or used beauty products are not eligible for return.

Non-Returnable Items

  • Opened or used perfumes
  • Any item not in its original condition is damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Return Process

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with a return shipping label and instructions on how to send your item back to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Lot 3, Block 50, Badger Street Fairmont Park Subdivision North Fairview, Quezon City Philippines 1121.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Lot 3, Block 50, Badger Street Fairmont Park Subdivision North Fairview, Quezon City Philippines 1121.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

Copyright © 2025
Minreta E-Mart

Rene M. Bautista

President and CEO

Greetings from Minreta Group

Management Philosophy

We build that relationship with customers through trust, serving beyond expectations and satisfaction. Our company philosophy is based in the spirit of grounded “fairness, respect, honor, innovation, and harmony”. The Minreta Group is strongly committed to social, economic, and sociological development and safeguarding the global environment by conducting fair, just and upright corporate activities.

Thank you for visiting the homepage of Minreta Group the mother company of all Minreta Companies and its owned business franchise.

Minreta Companies were established in different years, starting in 2015 and on. In 2022 Minreta Group was established to improve the management and governance structure to improve the management, governance, marketing and services structure. Since its establishment, Minreta Group has been pursuing its projects, plans and responsibilities.

The history of Minreta Group began in October 2007, when Consolidated Marketing Systems, and import-export company, was first established and now it’s Minreta. The name MINRETA means “a coined word of three people’s names, Minda, Rene, and Taylor”, which conveys the dedication and determination of the founder Chairman Rene Bautista to contribute to his community and nation US and Philippines through business.

In February 2022, Minreta Group founded Minreta RCF Philippines which is now Minreta E-Mart an e-commerce business, which became the base for its entry into the retailing industry. BaristaBrew Café Fairview, a coffee franchise retailing coffee shop was established in September 2023 as part of the group. As Minreta Global Trade, LLC the mother company of the group, Minreta Companies have established themselves as a respected companies in their own different fields in the domestic and international business industry. Other companies such as Minreta Logistics and Minreta International Trading Inc., have grown into leading players in the logistics industry and import-export business.

Minreta Global Trade, LLC is committed to making Minreta Group of companies namely, Minreta International Trading Inc, Minreta E-Mart, BaristaBrew Café Fairview, and Minreta Logistics the world’s most competitive and comprehensive international trading, retailing, and logistics group, based on its excellent 17 years history. We will develop global sales competitiveness in the trading and logistics sector and retailing in the domestic sector. We will improve productivity and the customer network in the comprehensive trading and logistics sector as well as retailing in the domestic sector. For the franchise company in the coffee industry sector, we will strengthen cooperation with those vendors or suppliers, in the medical, dental, and laboratory products sector, e-commerce on house products sector, and retailing in the coffee sector, and air and ocean transport companies in the logistics sector and improve operational efficiency. Through these means, we will continue to improve and enhance the profitability of our companies.

Minreta Group will continue to expand shareholder-oriented policies and procedures, promote the business structure, and develop strategical plans of the group. We will also keep developing and improving management approach and transparency through continuous improvement of governance structure.

We, the members of Minreta Group, will put in our best efforts to ultimately improve the corporate value of our group of companies and shareholder value.

Employees of Minreta Group